Article 1 (Basic Operation Policy)
a. This Operation Policy is a set of internal regulations to be collectively observed between BIGBREAKGAMES Co., Ltd. (“BIGBREAKGAMES”) and users in order to regularly cope with possible contingencies concerning the provision of mobile services (“the Service”).
b. In accordance with this Operation Policy, BIGBREAKGAMES will devote itself to the maintenance of order within the Game and the protection of the user right for enjoyable game play by effectively dealing with complaints while strictly regulating any action that may interfere with game play.
c. BIGBREAKGAMES may periodically amend this Operation Policy partly or wholly for the optimization of users’ game play. In such case, BIGBREAKGAMES will post relevant notices on the BIGBREAKGAMES website, the brand website of the Game. Users shall periodically check notices lest they incur a problem or disadvantage for the use of the Service.
d. If a user is found to engage in any action not compliant with this Operation Policy, BIGBREAKGAMES may restrict the user’s right to access the BIGBREAKGAMES website or the Service. The user may ask for reconsideration of such action upon objection.
e. Matters not covered by this Operation Policy will be judged and handled in accordance with the laws of Republic of Korea and BIGBREAKGAMES’s terms of service.
b. In accordance with this Operation Policy, BIGBREAKGAMES will devote itself to the maintenance of order within the Game and the protection of the user right for enjoyable game play by effectively dealing with complaints while strictly regulating any action that may interfere with game play.
c. BIGBREAKGAMES may periodically amend this Operation Policy partly or wholly for the optimization of users’ game play. In such case, BIGBREAKGAMES will post relevant notices on the BIGBREAKGAMES website, the brand website of the Game. Users shall periodically check notices lest they incur a problem or disadvantage for the use of the Service.
d. If a user is found to engage in any action not compliant with this Operation Policy, BIGBREAKGAMES may restrict the user’s right to access the BIGBREAKGAMES website or the Service. The user may ask for reconsideration of such action upon objection.
e. Matters not covered by this Operation Policy will be judged and handled in accordance with the laws of Republic of Korea and BIGBREAKGAMES’s terms of service.
Article 2 (Name Policy)
a. As used herein, “names” refers to names selected by users including nicknames or names of characters or guilds used on a site or the Game.
b. Users may select names freely; however, BIGBREAKGAMES may exercise necessary measures if a name corresponds to one of the following categories in order to maintain an optimal game environment and protect users.
The aforementioned “necessary measures” include game-play (or play) restriction, name alteration, or deletion in accordance with this Operation Policy without notification to the user.
※ Even if the case does not correspond to any of the following, a user may incur restrictions on playing the Game, if a name has a negative impact on playing environment of the Game.
1. A name that may be confused or even impersonate the name of a BIGBREAKGAMES employee;
2. A name that may devalue a specific country, race, religion, gender, or the impaired;
3. A name that may sound lewd, vulgar, or unpleasant to others;
4. A name that is anti-social or prohibited by law;
5. A name that may infringe on a trademark or intellectual property right;
6. A name judged to be associated with illegal acts such as monetary or account transactions;
7. A name advocating the insulting or slandering of others;
8. A name that exists solely to expose the personal information of others;
9. A name intended to advertise or promote a specific person, product, or business;
10. A name that is in affiliation with the details stated above with different characters in front/back or in a changed order;
11. A name that may be judged to be inappropriate by BIGBREAKGAMES.
b. Users may select names freely; however, BIGBREAKGAMES may exercise necessary measures if a name corresponds to one of the following categories in order to maintain an optimal game environment and protect users.
The aforementioned “necessary measures” include game-play (or play) restriction, name alteration, or deletion in accordance with this Operation Policy without notification to the user.
※ Even if the case does not correspond to any of the following, a user may incur restrictions on playing the Game, if a name has a negative impact on playing environment of the Game.
1. A name that may be confused or even impersonate the name of a BIGBREAKGAMES employee;
2. A name that may devalue a specific country, race, religion, gender, or the impaired;
3. A name that may sound lewd, vulgar, or unpleasant to others;
4. A name that is anti-social or prohibited by law;
5. A name that may infringe on a trademark or intellectual property right;
6. A name judged to be associated with illegal acts such as monetary or account transactions;
7. A name advocating the insulting or slandering of others;
8. A name that exists solely to expose the personal information of others;
9. A name intended to advertise or promote a specific person, product, or business;
10. A name that is in affiliation with the details stated above with different characters in front/back or in a changed order;
11. A name that may be judged to be inappropriate by BIGBREAKGAMES.
Article 3 (System Error, Bugs, and Illegal Programs)
a. Users shall not negatively manipulate a system error or bug incurred during game play and are required to report such instances immediately.
The act stated in the previous provision will be strictly dealt with, resulting in user restriction without warning, as such acts are considered to disrupt fair game play.
b. BIGBREAKGAMES may put restrictions on users engaging in any of the following acts based on the following Operation Policy:
1. Not informing the game management about a bug and continuing to play after being aware of a systematic error (bug) within the game
2. Exploiting bugs, design flaws, without reporting and informing other users of such abnormal ways to play the game;
3. Attempt to gain benefit or disrupt fair gameplay by manipulating game data or gameplay time;
4. Ill-intentioned development, use, and distribution of hacked or illegal applications;
5. Creating a harmful bug within a game through routing or hacking, using an illegal program, or implanting a cause for potential game error;
6. Creating a harmful bug within a game or implanting a cause for potential game error by manipulating resources within the game without permission;
7. Refilling game cash through unconventional methods such as hacking or illegal payment;
c. Users in violation of the terms above may be subject to more severe punishment for future violations.
※ BIGBREAKGAMES may recollect or reduce paid-for or free goods, character stats, or items created or obtained through inappropriate game play.
The act stated in the previous provision will be strictly dealt with, resulting in user restriction without warning, as such acts are considered to disrupt fair game play.
b. BIGBREAKGAMES may put restrictions on users engaging in any of the following acts based on the following Operation Policy:
1. Not informing the game management about a bug and continuing to play after being aware of a systematic error (bug) within the game
2. Exploiting bugs, design flaws, without reporting and informing other users of such abnormal ways to play the game;
3. Attempt to gain benefit or disrupt fair gameplay by manipulating game data or gameplay time;
4. Ill-intentioned development, use, and distribution of hacked or illegal applications;
5. Creating a harmful bug within a game through routing or hacking, using an illegal program, or implanting a cause for potential game error;
6. Creating a harmful bug within a game or implanting a cause for potential game error by manipulating resources within the game without permission;
7. Refilling game cash through unconventional methods such as hacking or illegal payment;
c. Users in violation of the terms above may be subject to more severe punishment for future violations.
※ BIGBREAKGAMES may recollect or reduce paid-for or free goods, character stats, or items created or obtained through inappropriate game play.
Article 4 (Users’ Rights and Obligations)
a. User rights
1. Users may make game-related inquiries, suggestions, or requests via the following: Homepage email inquiry (worldofwarmachines@bigbreakgames.oqupie.com), in-game customer support inquiry.
2. Where a user suffers loss and/or damage due to another user in the course of gameplay, remedial steps may be requested under this Operation Policy.
3. Users may object to any unfair treatment deemed or damages incurred during Service use.
4. BIGBREAKGAMES strives to provide prompt and attentive response to user inquiries, suggestions, requests, or objections; however, such practice may require additional waiting time for users in the queue.
5. BIGBREAKGAMES may limit the Service partly or wholly where there is a problem occurring due to an internal or external factor disrupting gameplay.
b. User obligations
Users shall observe the following:
1. Respect other users’ rights and strive to create a healthy game environment, as it fosters a positive community and enhances everyone's gaming experience;
2. Be careful not to engage in an act running afoul of the law;
3. Refrain from engaging in coordinated action with others for the purpose of committing slanderous, anti-social, or unlawful acts toward a specific nationality, race, religion, ethnicity, gender, or the impaired;
4. Refrain from the use of illegal software or hardware that may have an adverse impact on the Game;
5. Refrain from engaging in commercial advertisement or promotions;
6. Refrain from the use of offensive, vulgar, vile words, or sexual expressions that may offend other users;
7. Refrain from engaging in socially unacceptable acts;
8. Perform all necessary actions to ensure account protection.
1. Users may make game-related inquiries, suggestions, or requests via the following: Homepage email inquiry (worldofwarmachines@bigbreakgames.oqupie.com), in-game customer support inquiry.
2. Where a user suffers loss and/or damage due to another user in the course of gameplay, remedial steps may be requested under this Operation Policy.
3. Users may object to any unfair treatment deemed or damages incurred during Service use.
4. BIGBREAKGAMES strives to provide prompt and attentive response to user inquiries, suggestions, requests, or objections; however, such practice may require additional waiting time for users in the queue.
5. BIGBREAKGAMES may limit the Service partly or wholly where there is a problem occurring due to an internal or external factor disrupting gameplay.
b. User obligations
Users shall observe the following:
1. Respect other users’ rights and strive to create a healthy game environment, as it fosters a positive community and enhances everyone's gaming experience;
2. Be careful not to engage in an act running afoul of the law;
3. Refrain from engaging in coordinated action with others for the purpose of committing slanderous, anti-social, or unlawful acts toward a specific nationality, race, religion, ethnicity, gender, or the impaired;
4. Refrain from the use of illegal software or hardware that may have an adverse impact on the Game;
5. Refrain from engaging in commercial advertisement or promotions;
6. Refrain from the use of offensive, vulgar, vile words, or sexual expressions that may offend other users;
7. Refrain from engaging in socially unacceptable acts;
8. Perform all necessary actions to ensure account protection.
Article 5 (Fraud and Cash Transactions)
a. Fraud
1. As used herein, “fraud” refers to an act of gaining unfair profit by deceiving other users, using a system (such as chatting, transaction, mail, memo, gift, etc.) within the Game. Such an act disrupts game play, depriving users of game experience. Such acts are punishable by law and will be met with severe punishment.
b. Unapproved transaction
1. All data about characters, items, and in-game currency used in the Game are BIGBREAKGAMES’s property as stated in relevant terms and conditions. Users have the sole right to use them and may buy, sell, or exchange items and in-game currency, etc. with other users within the operating parameters of game play.
2. Unapproved transaction of items and in-game currency created without permission through the manipulation of system errors, bugs, or illegal programs is prohibited. Users clearly engaging in such transactions involving cash, names, and postings judged to be associated with such Unapproved transactions or acts of commercial advertisement and chatting intended for an individual’s benefit that is unrelated with game play, may be subject to restrictions on the use of the Service.
3. This Unapproved transaction-related provision applies also to the exchange of the following non-cash items: goods with property value or characters, items, and in-game currency used in other games.
4. All responsibilities for Unapproved transactions shall lie with the user.
1. As used herein, “fraud” refers to an act of gaining unfair profit by deceiving other users, using a system (such as chatting, transaction, mail, memo, gift, etc.) within the Game. Such an act disrupts game play, depriving users of game experience. Such acts are punishable by law and will be met with severe punishment.
b. Unapproved transaction
1. All data about characters, items, and in-game currency used in the Game are BIGBREAKGAMES’s property as stated in relevant terms and conditions. Users have the sole right to use them and may buy, sell, or exchange items and in-game currency, etc. with other users within the operating parameters of game play.
2. Unapproved transaction of items and in-game currency created without permission through the manipulation of system errors, bugs, or illegal programs is prohibited. Users clearly engaging in such transactions involving cash, names, and postings judged to be associated with such Unapproved transactions or acts of commercial advertisement and chatting intended for an individual’s benefit that is unrelated with game play, may be subject to restrictions on the use of the Service.
3. This Unapproved transaction-related provision applies also to the exchange of the following non-cash items: goods with property value or characters, items, and in-game currency used in other games.
4. All responsibilities for Unapproved transactions shall lie with the user.
Article 6 (Inappropriate Behavior)
a. As games are meant to be enjoyed by all users, inappropriate behavior during game play is strictly prohibited. “Inappropriate behavior” refers to an act intended to interrupt or do harm to another user’s use of the Service within the Game, on related websites, community pages,
etc.
b. BIGBREAKGAMES will continue to strive to block posts or images falling under the category of inappropriate behavior from appearing on the BIGBREAKGAMES site bulletin board or community. Please report any such instances immediately to customer support.
b. BIGBREAKGAMES will continue to strive to block posts or images falling under the category of inappropriate behavior from appearing on the BIGBREAKGAMES site bulletin board or community. Please report any such instances immediately to customer support.
Article 7 (Payment Cancellation)
a. Users may cancel their payment for directly purchased content within 7 (seven) days of the date of purchase if the content remains unused (uncollected from the mail box). A request for payment cancellation may be submitted to customer support. BIGBREAKGAMES will handle a request
for payment cancellation within 3 (three) business days of the day the content is returned. BIGBREAKGAMES may not accept requests for payment cancellation where the effect is applied upon purchase or where the content is used partially or wholly.
b. Where a minor (a person under 18) has made payment without the consent of a legal agent, the legal guardian may cancel payment; however, payment cancellation shall not be accepted where payment is made within the scope of property, whose disposition has been granted by the legal guardian, or where the report made by the minor is found to be false. A purchaser is considered a minor based on records concerning the registered person associated with the terminal payment or payment means. BIGBREAKGAMES may ask for the submittal of a document proving one’s being a minor or a minor’s legal guardian when necessary.
b. Where a minor (a person under 18) has made payment without the consent of a legal agent, the legal guardian may cancel payment; however, payment cancellation shall not be accepted where payment is made within the scope of property, whose disposition has been granted by the legal guardian, or where the report made by the minor is found to be false. A purchaser is considered a minor based on records concerning the registered person associated with the terminal payment or payment means. BIGBREAKGAMES may ask for the submittal of a document proving one’s being a minor or a minor’s legal guardian when necessary.
Article 8 (Service Use Prohibition)
a. Game play in violation of relevant terms and conditions, this Operation Policy, the law, established social morals and customs, or social order, may lead to immediate action in order to ensure the protection of other users. Such users may be prohibited from the Service including
but not limited to accessing to the Game, game-related brand websites, the BIGBREAKGAMES website, or community page based on the following provisions in the table below. Such action will be determined upon the purpose of the act perpetrated, relevant facts, degree of intent, degree
of situation, its impact on the Game, history of delinquency, etc. BIGBREAKGAMES will respond attentively to objections raised by the user affected by actions and measures taken.
b. Table for criteria for service prohibition
※ The period and method of the Service prohibition may differ, depending on the level of impact of an offense during game play and the frequency of violation.
※ “Warning” may be given in various forms including mail, text message, prohibition of chatting, forced ending of a game, etc. Warning takes effect regardless of whether the offender has recognized it or not.
※ The Service prohibition may apply to repeated offenses.
※ An offense such as using an illegal program, dishonest use of another person’s account (or ID), and disclosure of another person’s personal information is subject to not only the Service prohibition but also punishment by law.
※ Unfair profit (e.g. goods within a game or experience) gained through system abuse through bug manipulation or abnormal play may be recollected or deducted from what BIGBREAKGAMES owes to the offender and may be recollected in the form of other goods with corresponding value.
※ Items, goods and experience obtained directly or indirectly through the inappropriate use of game services or an open market store will be all recollected or deleted. Where recollection is unavailable due to relocation or damage, the character may be deleted or game data may be reset.
※ Dishonest use of a process provided by BIGBREAKGAMES or an open market store punishable under the law.
※ A person subject to Service use prohibition due to violation of this Operation Policy may be excluded from contests or event drawings.
※ A person subject to Service use prohibition due to violation will not be compensated for the various rewards, event items, purchased products (including time limited items) that he/she may have not received due to the prohibition.
※ BIGBREAKGAMES is not responsible for any result occurring due to the inability to access a game during Service use prohibition period.
c. Please contact customer support or send an email to worldofwarmachines@bigbreakgames.oqupie.com to submit an objection regarding limited access or to inquire as to the reason. Once a month of implemented limited access has passed, all data pertaining to the grounds for limited access become expired, resulting in the inability to raise an objection.
b. Table for criteria for service prohibition
| Category | Details | Period of Service use prohibition | ||||
|---|---|---|---|---|---|---|
| 1st | 2nd | 3rd | 4th | 5th | ||
| Inappropriate behavior | Slandering another user (or guild); using inappropriate language toward others; making a condescending remark about others’ appearance | 1days | 3days | 7days | 15days | 30 days |
| Putting up a post repeatedly to block others from engaging in a game | ||||||
| Hinting at content sexual in nature or making others feel ashamed sexually | ||||||
| Slandering others’ parents or a specified person or unspecified people | ||||||
| An act intended to hamper others’ game maliciously | ||||||
| Bothering others with actions such as stalking | ||||||
| Bringing uneasiness to others with actions or expressions that are not socially accepted or fringed upon. | ||||||
| A nonsensical act causing inconvenience to others | ||||||
| Continuously slandering others with sexual remarks | 7 days | 15 days | 30 days | Permanently banned from Service use | ||
| When inappropriate behavior has happened over 5 times | ||||||
| Using inappropriate nicknames or images | Using a name in violation of this Operation Policy, Article 2 | Warning | 3 days | 7 days | 15 days | Permanently banned from Service use |
| Using images that may devalue a specific country, race, religion, gender, or the impaired | ||||||
| Using images that exist solely to expose the personal information of others | Names or images changed forcefully | |||||
| Actions disrupting operational game play | Repeatedly posting promotional material, blocking others from engaging in a game, or making others feel displeased | 3days | 30 days | Permanently banned from Service use | ||
| Disrupting, interfering, hindering operational procedures and gameplay | ||||||
| An attempt to gain unfair profit or cause confusion or disturbance to others by distributing false information or disclosing secret information (In such a case, all goods and experience points obtained within the game will be recollected.) | ||||||
| Using abusive language, sexual harassment, or slander, while making an inquiry over phone or on visit in person | Warning | 1days | 3days | 7days | 15days | |
| Using abusive language repeatedly, disturbing a one-on-one inquiry session | ||||||
| Submitting of inquiry related or unrelated to a game while using abusive language | ||||||
| Fraud | Obtaining unlawful profit by misleading other users and other acts of fraud (In such a case, all goods and experience points obtained within the game will be recollected.) | 7 days | 30 days | Permanently banned from Service use | ||
| Where the relevant items cannot be recollected in connection with a case of fraud as stated in the foregoing | Permanently banned from Service use | |||||
| Attempt to manipulate system error or bug or abnormal gameplay | Where system error (bug) or abnormal gameplay has been carried out, but only a few times, limiting its impact on the game (In such a case, all goods and experience points obtained within the game will be recollected.) | Temporary restriction | 3 days | 7 days | 15 days | Permanently banned from Service use |
| Where a user is aware of a bug and repeatedly and/or intentionally exploits said bug for personal profit, which has serious impact on a game, or makes said bug known to other users (In such a case, all goods and experience points obtained within the game will be recollected.) | 7 days | 15 days | Permanently banned from Service use | |||
| Where an abusive act stated above has been confirmed, but it is impossible to recollect goods and experience points obtained in the game | Permanently banned from Service use | |||||
| Cash transaction; commercial advertisement | Attempting to trade in-game content (items/in-game currency, etc.) for cash, goods, or other items, or attempting to facilitate such transactions | Warning | 3 days | 7 days | 30 days | Permanently banned from Service use |
| Attempting to trade game accounts for cash, goods, or other items, or attempting to facilitate such transactions | ||||||
| Trading game accounts or in-game content (items/in-game currency, etc.) for cash, goods, or other items, or facilitating such transactions | 7 days | 30 days | Permanently banned from Service use | |||
| Advertising or promoting commercial content for personal profit through in-game chats or other available means, or promoting/advertising unrelated content within the game. | 30 days | Permanently banned from Service use | ||||
| Security system detection | When judged by the security system (CAPTCHA) to be using unauthorized programs or participating in abnormal gameplay | 7 days | 30 days | Permanently banned from Service use | ||
| Use or distribution of illegal program | Using an illegal program unauthorized by BIGBREAKGAMES; abnormal manipulation or use of a program, or distributing it to other users (In such a case, all goods and experience points obtained within the game will be recollected.) | 100 days | Permanently banned from Service use | |||
| Where use and distribution of an illegal program stated in the foregoing has been confirmed and it is impossible to recollect the goods and experience points in the game | Permanently banned from Service use | |||||
| Multiple accounts, organizational/collective abnormal play pattern | Creating multiple similar characters (continuous or random combination nicknames) or using the game in an organizational/collective manner which harms that gaming environment and certain contents | Permanently banned from Service use | ||||
| Where multiple accounts (characters) from the same device or similar networks attempt to bypass access with the motive of malicious intent | ||||||
| Where multiple accounts (characters) use the same or similar patterns to play the game in an organizational/collective manner to gain items through abnormal methods | ||||||
| Negatively influencing game economy by moving/trading massive amount of items obtained by creating multiple accounts (characters) on a single or similar networks and playing in an abnormal method | ||||||
| Damaging the gameplay environment of others with abnormalities caused by logging in, out from multiple accounts (characters) from the same or similar networks | ||||||
| Damaging the gameplay environment of others with network stability issues caused by creating or attempting to log in with multiple accounts (characters) at a specific place or time | ||||||
| Dishonest use of others’ accounts or payment means | Disclosure or inappropriate use of personal information (name, address, workplace, phone number, IP, etc.) or payment-related information of other users | Permanently banned from Service use | ||||
| Unauthorized access to other users’ accounts and/or collaborating or receiving assistance to obtain profit during such action | ||||||
| Unauthorized access to other users’ accounts or the like, thereby causing mental/physical harm to them | ||||||
| Where user discloses another user’s personal information | ||||||
| Where user wields another user’s payment means such as a credit card, cell phone or ARS unlawfully to pay game service fee | ||||||
| Criminal act | Where user attempts to or actually engages in a crime under the laws of the Republic of Korea in a game or in the process of using a game | Permanently banned from Service use | ||||
| Dishonest use of any process associated with BIGBREAKGAMES or an open market store | Where user gains unfair profit, using a process such as membership registration, using a game, payment, or payment cancellation provided by BIGBREAKGAMES and an open market store (and where all such unfair profit gained can be recollected) | Banned from Service use until recollection has been completed | ||||
| Where user gains unfair profit, using a process like membership registration, using a game, payment, or payment cancellation provided by BIGBREAKGAMES and an open market store (and where any such unfair profit gained cannot be recollected due to it having been spent) | Permanently banned from Service use | |||||
| Where user disperses a way of using a process provided by BIGBREAKGAMES or an open market store maliciously within a game or through the official community site | 100 days | Permanently banned from Service use | ||||
※ “Warning” may be given in various forms including mail, text message, prohibition of chatting, forced ending of a game, etc. Warning takes effect regardless of whether the offender has recognized it or not.
※ The Service prohibition may apply to repeated offenses.
※ An offense such as using an illegal program, dishonest use of another person’s account (or ID), and disclosure of another person’s personal information is subject to not only the Service prohibition but also punishment by law.
※ Unfair profit (e.g. goods within a game or experience) gained through system abuse through bug manipulation or abnormal play may be recollected or deducted from what BIGBREAKGAMES owes to the offender and may be recollected in the form of other goods with corresponding value.
※ Items, goods and experience obtained directly or indirectly through the inappropriate use of game services or an open market store will be all recollected or deleted. Where recollection is unavailable due to relocation or damage, the character may be deleted or game data may be reset.
※ Dishonest use of a process provided by BIGBREAKGAMES or an open market store punishable under the law.
※ A person subject to Service use prohibition due to violation of this Operation Policy may be excluded from contests or event drawings.
※ A person subject to Service use prohibition due to violation will not be compensated for the various rewards, event items, purchased products (including time limited items) that he/she may have not received due to the prohibition.
※ BIGBREAKGAMES is not responsible for any result occurring due to the inability to access a game during Service use prohibition period.
c. Please contact customer support or send an email to worldofwarmachines@bigbreakgames.oqupie.com to submit an objection regarding limited access or to inquire as to the reason. Once a month of implemented limited access has passed, all data pertaining to the grounds for limited access become expired, resulting in the inability to raise an objection.
Article 9 (Rehabilitation)
a. Where an item or in-game currency is lost or altered due to a reason attributable to BIGBREAKGAMES or a technical error, BIGBREAKGAMES will strive to recover it promptly; however, it may not be possible where the item or in-game currency that the user reports as lost does not
exist within the Game or where BIGBREAKGAMES cannot find objective data.
b. BIGBREAKGAMES will not be responsible for the loss of an item or in-game currency caused by carelessness or willful misconduct or the user’s unfamiliarity with the relevant terms and conditions, this Operation Policy, and other notices stated by BIGBREAKGAMES.
c. The following statements include important notes for user’s request for recovery. Please be fully aware of these items in order to prevent loss during such requests:
1. Where requests for recovery are found false, user may be subject to a punitive measure such as the Service prohibition;
2. A request for recovery shall be made directly by the relevant user.
3. A request for recovery of an item or in-game currency shall be made within a period of 7 (seven) days. BIGBREAKGAMES cannot ascertain the relevant content after the elapse of said period;
4. Recovery requests are handled in the order they are received.
b. BIGBREAKGAMES will not be responsible for the loss of an item or in-game currency caused by carelessness or willful misconduct or the user’s unfamiliarity with the relevant terms and conditions, this Operation Policy, and other notices stated by BIGBREAKGAMES.
c. The following statements include important notes for user’s request for recovery. Please be fully aware of these items in order to prevent loss during such requests:
1. Where requests for recovery are found false, user may be subject to a punitive measure such as the Service prohibition;
2. A request for recovery shall be made directly by the relevant user.
3. A request for recovery of an item or in-game currency shall be made within a period of 7 (seven) days. BIGBREAKGAMES cannot ascertain the relevant content after the elapse of said period;
4. Recovery requests are handled in the order they are received.
Article 10 (Complaints Handling and Consulting Policy)
a. Users will contact customer support or send an email to worldofwarmachines@bigbreakgames.oqupie.com to submit inquiries or complaints about the Game. BIGBREAKGAMES will provide prompt response to inquiries or complaints.
b. BIGBREAKGAMES will always value users’ opinions, keeping in mind that such input initiates further development and optimal services.
c. BIGBREAKGAMES will become involved ourselves in private disputes between users; however, BIGBREAKGAMES may act as a mediator or put restrictions based on this Operation Policy where it is judged that the content of dispute between users is relevant for operational game play such issues concerning the disturbance of game play, the law, public
order or established social morals and good customs.
This Operation Policy is part of our effort to optimize game experience. Users are kindly asked to familiarize themselves with this Operation Policy lest they are inconvenienced or suffer problems from the use of the Service.
b. BIGBREAKGAMES will always value users’ opinions, keeping in mind that such input initiates further development and optimal services.
c. BIGBREAKGAMES will become involved ourselves in private disputes between users; however, BIGBREAKGAMES may act as a mediator or put restrictions based on this Operation Policy where it is judged that the content of dispute between users is relevant for operational game play such issues concerning the disturbance of game play, the law, public
order or established social morals and good customs.
This Operation Policy is part of our effort to optimize game experience. Users are kindly asked to familiarize themselves with this Operation Policy lest they are inconvenienced or suffer problems from the use of the Service.
Article 11 (Personal Information)
a. All responsibilities for using the account (ID) lie primarily with users themselves. BIGBREAKGAMES do not accept users sharing their personal information or their account (ID) or their unauthorized transfer or transaction of the said with others. BIGBREAKGAMES will not help users
with problems including fraud or the like caused by what is stated in the aforementioned sentence.
b. If user attempts to engage in cash or similar transactions involving one’s account (ID), characters, goods or items, the right to the Service shall be forfeited.
c. User may better protect personal information by periodically changing the password for the account (ID).
d. User will take particular care not to be a victim of fraud using character names similar to the user’s name or GM names or acquaintance with the user in the course of the transaction or relocation of an item or goods. BIGBREAKGAMES does not take responsibility for such matters arisen from personal negligence.
b. If user attempts to engage in cash or similar transactions involving one’s account (ID), characters, goods or items, the right to the Service shall be forfeited.
c. User may better protect personal information by periodically changing the password for the account (ID).
d. User will take particular care not to be a victim of fraud using character names similar to the user’s name or GM names or acquaintance with the user in the course of the transaction or relocation of an item or goods. BIGBREAKGAMES does not take responsibility for such matters arisen from personal negligence.
Article 12 (Protection of Customer Service Personnel)
a. BIGBREAKGAMES can warn/stop inquiries, prohibit from game play on the basis of protecting the rights of customer service employees and managing a healthy gaming environment.
※ Inquiry refers to all types including 1:1, phone calls, meetings.
※ Inquiries that do not violate the Operating Policies will continue.
※ If there are cases of violent language (swearing, blackmail, insulting), sexual harassment, actions that induce fear/nervousness from multiple accounts of the same IP or device, these actions can be assumed to be from the same person.
b. If the degree to which the rights of the customer service employee has been violated is severe, the inquiry will end without any warning or gameplay prohibitions and more severe punishment may be implemented.
| Category | Details | Period of Service use prohibition | ||||
|---|---|---|---|---|---|---|
| 1st | 2nd | 3rd | 4th | 5th | ||
| Customer service staff rights violation | Using violent language (swearing, blackmail, insulting), sexual harassment, actions that induce fear/nervousness during inquiry | Warning and suspension of inquiry | 3 days | 7 days | 15 days | 30 days |
| Using violent language (swearing, blackmail, insulting), sexual harassment, actions that induce fear/nervousness during inquiry continuously | ||||||
| Using audio or video media that contains violent language (swearing, blackmail, insulting), sexual harassment, actions that induce fear/nervousness during inquiry | ||||||
| Using expressions that lead to severe mental stress during inquiry (Using employees external figure or specific body parts, targeting family members, etc.) | ||||||
| Distracting work process by continuously requesting inquiry about matters that cannot be shared | ||||||
| Distracting work process with inquiries that are not game-related | ||||||
※ Inquiries that do not violate the Operating Policies will continue.
※ If there are cases of violent language (swearing, blackmail, insulting), sexual harassment, actions that induce fear/nervousness from multiple accounts of the same IP or device, these actions can be assumed to be from the same person.
b. If the degree to which the rights of the customer service employee has been violated is severe, the inquiry will end without any warning or gameplay prohibitions and more severe punishment may be implemented.
